They are not always open when I need assistance. The only way I can get through to assisted payroll is by calling Quickbooks Desktop Sales during their business hours and asking them to connect me to assisted payroll. Nobody seems to be able to tell me why this is happening nor how I can get this issue resolved. I have tried feedback and troubleshooting via help to no avail. I have reported this problem to agents more times than I can count.
Even worse, for well over a year now when I go through the desktop help and request a call back, even putting my personal cell number in, I get a response that I should get a call in about 5 minutes but I DONT EVER get a call back. How many companies do not have extension numbers for their employees phones? It was not thought out very well.
If an agent calls and gets the auto attendant, they do not have the extension number and I don't receive a call. If I put in my work phone number there is no place for an extension. It was inconvenient, but I initially was able to get call backs - but only if I used my personal cell phone number. I was told they did this for "security" reasons. It definitely changed when they cut off access via phone and had to go through the desktop to get help. I used to love Intuit Quickbooks Assisted Payroll. I'm more than happy to lend a helping hand. Let me know how else I can help you with QuickBooks by adding a comment below. This will help you can get a closer look at your payroll totals, including employee taxes and contributions. Moreover, you may want to run Payroll the Summary report in QuickBooks. That way, they can focus on your assisted payroll concern and fix it in no time. This department is intended to support our QuickBooks Full Service users only. You can connect to our Full-Service Payroll Chat Support Team. If you've contacted our payroll team via call inside QuickBooks, then you'll be taken care of by our payroll specialist that's capable of assisting both Assisted and DIY subscriptions. This way, we can improve our service with our customers.Ĭustomers using the QuickBooks Full Service Payroll still have a separate line for payroll concerns. I'll take note of this and pass it along to our Customer-Care Department. Thanks for bringing this up in the QuickBooks Community page, can see how stressful it is to jump from one call to another just to resolve the issue.
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